Return & Refund Policy
Effective Date: 2/4/2026
At OneWeb, we provide custom digital services tailored to each client. Due to the nature of our work, the following refund policy applies:
- No Refund After Work Begins
Once a project has started, all payments are non-refundable. This includes design, development, and strategy work already performed. - Upfront Payments
All upfront payments or deposits are non-refundable, as they secure your project slot and cover initial planning and resource allocation. - Project Cancellation (Before Start)
If a cancellation request is submitted before work begins, a refund may be considered at our discretion, minus any administrative or processing fees. - Refund Method
All approved refunds will be issued using the same payment method originally used for the transaction (e.g., same card or electronic wallet). - Refund Timing
Refunds, where applicable, will be processed within a reasonable timeframe and no later than ninety (90) days from the original transaction date. - Sufficient Balance Requirement
Refunds are subject to the availability of sufficient balance in our account to process the transaction. - Revisions Instead of Refunds
We prioritize client satisfaction and will provide revisions within the agreed scope instead of issuing refunds. - Client Responsibilities
Clients are responsible for:
- Providing clear requirements before project start
- Responding to feedback requests in a timely manner
Delays in communication do not qualify for refunds.
- Technical Issues
If an issue arises due to an error on our side, we will resolve it promptly at no additional cost. - Disputes
In case of payment disputes, we reserve the right to provide relevant project documentation, communication records, and proof of work to the payment provider. - Contact
For any concerns, please contact:
hello@oneweb.work